|At least be honest folks. Don't make the Seller look like it was their fault.|
Then I had a buyer who marked a return as "Not as described" meaning the product I sent him was not the same as what was described in the advertisement listing. However, the comment included in the same "return request" was:
"Buyer Comment: My husband and I realized that we just can't afford this coffee brew at this time and hope to get it in the future. How do I go about returning this item? Do I pay? Do you pay? Thank you!"
Not only does it make it look to Amazon like I'm shipping products that don't match the description but it also means that, thanks to someone's impulse buying, I now have to pay return shipping for an item that was EXACTLY as described (to the tune of about $38). I'm currently in negotiations with this buyer.
I'm sharing this not to complain, although I am complaining ;-) , but mostly to let you know that if you are going to sell stuff on the internet...you are going to have to deal with problematic customers. Let me go do a quick tally...ok, done. I'm up to 176 orders either pending or processed.
I have received two official complaints (negative feedback) which I've already discussed. Neither of which deserved to be negative feedback. But that's the nature of the beast. It's like surfing comments on YouTube and being shocked that people make absurdly rude comments. 99% of your buyers will not care one iota about how much hassle or money they cost you. The lady that left me the negative feedback that couldn't figure out how to reverse it (or so she says) ...contacted me eight more times asking me how to find a serial number on her new coffee maker so that she could answer a question someone else posted on someone else's advertisement for the same coffee maker.
At the moment, I'm dealing with a guy in Conneticut whom has decided he does not want the vacuum cleaner that he bought from me. He'll return it once I send him the return shipping label, which will cost me $56 for a large object. After a little finesse, he has agreed to return it to his local Walmart. You see, as I mentioned before, sometimes you run out of stock and still get one straggler sale that you couldn't prevent as it was stuck in Amazon's "pending" queue. Being the nice guy I am (smirk), rather than just canceling his order (which would have dinged my Seller's account as not having inventory), I went to Walmart.com and bought one for him and had it shipped to his house. I thought it was a win-win situation...until he decided he didn't want it after all.
Luckily, after a quick call to Walmart "site to store" service, they instructed me on how to access my order online and generate a return receipt complete with barcode. I saved this file and emailed to Mr. Don'tWantItAnymore with instructions to present said receipt to the Customer Service counter at this local Wallymart. Once I see the credit hit MY account, I'll refund HIS account.
That being said, this concept is still producing income and I am getting better at it. Although I've had SEVERAL setbacks in the month of March, I am still ahead for the month. I'll know exactly how much after the dust settles.
What is becoming more and more clear is the need to create my own product. This has always been in the back of my mind. It has been a long standing joke for someone to say "I'm in the import/export business" but that is what eCommerce truly is...buying from someone and selling it to someone else. If you an figure out how to do that, and make a profit, you are succeeding in one of the oldest trades on the planet.
|Remember this guy?|
If I had stocked up on ammo reloading supplies before the Obama years, I couldn't have not only SAVED myself a lot of money (by not purchasing practice ammo at high prices) but could have MADE money selling my reloads. SurvivalBlog has a terrific archive of time tested home based businesses. (Psst, blogging is one possibility).
In my other universe, I blog and sell reloads, Wifey sews clothing and other tangible goods, Sis crochets hats, scarves and gloves while entertaining on her piano in local restaurants, Macky blogs about book reviews and publishes her own best selling books, and we all create enough income to live happily ever after on our own little farm....with chickens and goats and stuff...